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House Rules

CANCELLATION POLICY

We understand that life happens and that you may not be able to keep your reservation. We ask that you give us a minimum of 24 hours notice for the cancellation of your scheduled service(s). Clients who fail to adhere to this policy will be responsible for paying 50% of the total service(s) reserved prior to rescheduling any future appointments within our Salonspa. For services with a duration time of 2 plus hours we require 48 hours notice. 

 

In consideration of staff and other guests, any “no call or no show” appointments will be charged the total cost of the scheduled service prior to booking any further appointments.  ‘No shows’ will will be responsible for paying 100% of the total service(s) reserved prior to rescheduling any future appointments within our Salonspa.

 

Services greater than two hours or $200 will require a credit card upon booking.

CHILDREN AND ADDITIONAL GUEST

Due to the relaxing nature of the Flow Salonspa experience, we respectfully request children and any additional guest to be brought to the salon only when they have a scheduled service.

GIFT CARDS

Gift Cards may be purchased for:

  • Any dollar denomination

  • Any service or combination of services or retail

  • Our gift cards never expire!

Flow Salonspa is not responsible for lost or stolen cards. They must be presented at the time of the service and are not refundable.

TRYING SOMEONE NEW

We realize that you may need to switch to a different stylist based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All our stylists have equal access to this information. In this way, we can ensure that no matter who you see, you will receive the same high-quality service to which you have grown accustomed.

METHOD OF PAYMENT

All major credit cards, cash, and checks are accepted. We do not accept gratuity through credit cards or checks unless the check is issued directly to your stylist or therapist.

PRIVACY STATEMENT

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use information collected from individual customers. Information collected about our clients is not shared with any other organization. We constantly review our systems and data to ensure the best possible service to our customers

REDOS AND RETURNS

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within two weeks of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician

We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.

GRATUTITES

Gratuities are welcomed and appreciated and accepted by cash or personal check only. Thank you!

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