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House Rules

WE LOSTER AN ENVIRONMENT THAT IS TRULY UNIQUE.
ONE WHERE WE CAREFULLY LISTEN TO YOUR NEEDS AND UNLEASH OUR TALENTS. 

We invite you to come Flow with us!

CANCELLATION COURTESY

Every appointment is specially reserved for you! As a courtesy to Flow Salonspa, our staff, and waiting clients, we request a 24-hour advance cancellation notice. For services with a duration of 2 plus hours, we require 48-hour advance cancellation notice. 
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  • First cancellation with less than 24 hours notice, no worries . . . things happen. It's on us! Any cancellation after that follows No-Show rules listed below.
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  • No-Show second time, we are sad you missed your appointment . . . since your stylist is unable to fill that spot you will be charged 50% of the service total with a duration time of an hour or longer.
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  • No-Show, the third time, we miss you! And our stylists have been waiting . . . but unfortunately we will no longer be able to book your reservation in advance. 
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Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally. 

CHILDREN AND ADDITIONAL GUEST

Due to the relaxing nature of the Flow Salonspa experience, we respectfully request children and any additional guest to be brought to the salon only when they have a scheduled service.

GIFT CARDS

Gift Cards may be purchased for:
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  • Any dollar denomination
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  • Any service or combination of services or retail
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  • Our gift cards never expire!
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Flow Salonspa is not responsible for lost or stolen cards. They must be presented at the time of the service and are not refundable.

TRYING SOMEONE NEW

We realize that you may need to switch to a different stylist based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All our stylists have equal access to this information. In this way, we can ensure that no matter who you see, you will receive the same high-quality service to which you have grown accustomed.

METHOD OF PAYMENT

All major credit cards, cash, and checks are accepted. We do not accept gratuity through credit cards or checks unless the check is issued directly to your stylist or therapist, however most of our technicians do accept Venmo. 

PRIVACY STATEMENT

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use information collected from individual customers. Information collected about our clients is not shared with any other organization. We constantly review our systems and data to ensure the best possible service to our customers

REDOS AND RETURNS

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within two weeks of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician
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We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.

GRATUTITES

Gratuities are accepted by cash or personal check only. 
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